Frequently Asked Questions

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General Questions

What are the limitations of the trial account?

Trial members can access all features that are available to full members. The only limitation is on the number of records you can create. You can create ten records of each record type. That is, ten species records as well as ten contacts and so on.

How long does my trial membership last?

There is no time limit on your trial account. The only limitation is on the number of records you can create, as covered in the preceding question.

Will OrchidGuru work with my Mac?

Yes, OrchidGuru will work with Apple Mac computers. As web-based software, OrchidGuru works with all major operating systems (Windows, Mac and Linux) and through all major browsers (including Firefox, Safari, Chrome and Internet Explorer).

What happens to my records when I upgrade?

All records you create and all information relating to your trial membership is automatically carried over to your full membership when you upgrade.

How much does OrchidGuru cost?

OrchidGuru is available for a $49 (US) one-time fee. There are no other costs such as monthly or annual fees and you will automatically recieve all upgrades to OrchidGuru at no cost.

Why is OrchidGuru web-based?

  • More and more software applications are moving off the desktop and onto the web. The benefits for OrchidGuru being a web-based application include:
  • There is nothing to download and install. Just sign up and start creating your records.
  • You can access your data from multiple locations. For example, your work and home computers.
  • Avoid the risk, complexity and stress traditionally associated with moving data and re-installing software when upgrading to a new computer or operating system.
  • Your valuable data is stored in a professional data storage facility, instead of your personal computer.
  • OrchidGuru is regularly updated with new features. These are available to you at no additional cost and without the need to download and install upgrades.
  • All major operating systems (e.g. Mac, Windows and Linux) and web browsers (e.g. Firefox, Safari, Chrome and Internet Explorer) are supported.

What if I change my mind?

All purchases of OrchidGuru are covered by a 30 day unconditional money back guarantee.

Payment Questions

Questions relating to payments are covered on the purchasing page.


If you have any questions of your own, please send an email to enquiries@orchidguru.net and we'll be happy to answer them for you.

You might also consider a free trial. There are no time restrictions on your trial account, so why not sign up and see OrchidGuru for yourself?